Last Updated: February 2026 We want you to be fully satisfied with your purchase. Here's how returns, exchanges, and refunds work at Kassis Electric. 1. Return Period 7 days from the date you receive your item. To be eligible, the product must be: Unused and in resalable condition In its original packaging with all accessories Accompanied by proof of purchase 2. How to Request a Return Contact us to start the process: 📧 Email: [email protected] 📞 Phone: +961 3 776 796 Important: Return requests must be approved before you ship the item. Unapproved returns will not be accepted. 3. Faulty or Damaged Items If your product arrives faulty or damaged: Notify us within 24 hours of delivery. We cover return shipping for verified faulty products. We will replace the item or offer a suitable solution. 4. Exchanges Exchanges are allowed within 7 days, subject to stock availability. Products must be unused and in original packaging. Any price difference must be paid by the customer. 5. Non-Returnable Items The following items cannot be returned: Used or opened products (unless faulty) Software and digital licences Custom or special orders Items marked as final sale or clearance Gift car